We care for their story as if it were our own.

01

Made-to-order products

Every chart and every story is created from scratch around one child's exact sky: their date, time and place of birth, their portrait and their charm. That's why, once payment is confirmed, we don't accept returns or issue refunds on digital products or printed books.

If something isn't what you expected, write to us. We'll always look for a solution with you.

02

Changes and a new version of their story

As long as your order hasn't gone into production (your portal will show the status “Creating their story”), you can:

• Correct any detail: name, date, time, place, portrait, charm or dedication.
• Ask us to create a new version of the story, once, at no extra cost.
• Change the format (digital or printed book) by paying the difference or receiving it as credit.

Once the story is in production, changes caused by a detail entered incorrectly when ordering may carry an editing or reprint fee. We'll always tell you before we do anything.

03

Please check the details carefully

A birth chart depends on the exact time and place of birth. Before you pay, take a moment to review the name (including any accents), the date, the time and the city. We create the story with the details exactly as you send them.

If you notice a mistake, write to us as soon as possible: as long as it isn't in production, we'll fix it at no cost.

04

If the mistake is ours

If there's a typo on our part, an illustration that doesn't match what you ordered, or the book arrives with a printing defect, we'll correct it and reprint it at no cost. You only pay shipping for the new book.

Let us know within 14 days of receiving it, with photos of the issue, by writing to mapadelcielostudio@gmail.com.

05

Delivery times

• Digital experience: 1 to 5 days after payment. You'll receive it in your portal, with the animated book and a downloadable PDF.
• Printed book: 1 to 8 days to create, print and bind (done by our specialist print partner), plus shipping time.
• Celestial box: very soon.
• Priority Pass (US$ 10 printed book, US$ 5 digital): if you need it soon for a birthday, an event or a special date, add it at checkout and their story moves to the front of the line. You can tell us the date you need it by. We do everything we can to meet your date, but postal delivery times are out of our hands.

All times are estimates. During busy seasons (Christmas, Mother's Day) things may take a little longer; we'll keep you posted in your portal.

06

Shipping

Within the United States, we ship the printed book with USPS:

• Standard shipping (USPS Ground Advantage, 2 to 5 business days): free, it's on us.
• Priority shipping (USPS Priority Mail, 1 to 3 business days): US$ 15.95, chosen at checkout.

Shipping days start once the book has been created and printed. When it ships, we'll leave the tracking number in your portal.

Outside the United States, we ship worldwide; the cost depends on the country, and we'll confirm it with you before we ship. Any taxes or customs fees are paid by the recipient.

Please double-check your address: if a package is returned because of an incorrect address, reshipping is at your expense. Carrier and customs delays are beyond our control, but we'll be right there to help you track your package.

07

Digital experience

Your digital book lives in your portal, which you access with the email from your order. You can open it and download the PDF whenever you like. We recommend keeping a copy of the PDF.

It's for personal and family use: you're welcome to print it at home and share it with your family, but not to resell it or publish it for commercial purposes.

08

Payments and codes

Prices are in US dollars (USD). You pay securely by card through Stripe; we never see or store your card details. Their story begins as soon as payment is confirmed.

Ambassador and gift codes are limited to one per order, can't be combined, and can't be exchanged for cash.

09

Privacy

We use your order details and the child's details only to create their story, deliver it to you, and contact you about your order. We never sell them or share them with anyone outside the team that creates your book.

If you'd like us to delete your data, just write to us and we'll take care of it.

10

Authorship

The text, illustrations and designs of every book are created by Mapa del Cielo Studio. Your purchase gives you the book to enjoy with your family; the rights to the illustrations and text remain with the studio.